Legal

Privacy Policy

Brevard Tile, Inc. · Melbourne, Florida

Effective Date: July 29, 2026 — This policy explains how Brevard Tile, Inc. ("Brevard Tile," "we," "us," or "our") collects, uses, and protects information when you visit brevardfloors.com (the "Site") or contact us by phone, form, or chat.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use the Site.

Information you provide: name, phone number, email address, mailing or project address, and details about your remodeling or flooring project when you submit a form, call our office, or use our chat widget.
Chat widget data: If you use the live chat feature on our Site, messages you send, your contact details, and metadata about your session are collected and processed by our chat provider (GoHighLevel / LeadConnector) on our behalf.
Automatically collected information: IP address, browser type, device type, pages visited, referring URLs, and approximate location, typically gathered through cookies and similar tracking technologies.
Communications: records of calls, emails, texts, and chat conversations you have with us, which may be used for training, quality assurance, and follow-up.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide estimates for bathroom, kitchen, flooring, or tile projects
Schedule consultations, appointments, and follow-up communications
Send appointment reminders, project updates, and — where you've consented — marketing messages by email, text, or phone
Improve our Site, services, and customer experience
Maintain business records and comply with legal or licensing obligations

3. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies (including from our chat and marketing platform, GoHighLevel/LeadConnector) to remember preferences, understand how visitors use the Site, and support advertising and analytics. You can control cookies through your browser settings; disabling cookies may affect how the Site functions, including the chat widget.

4. How We Share Information

We do not sell your personal information. We may share information with:

Service providers who help us operate our business, such as our CRM/marketing platform (GoHighLevel), hosting providers, and communication tools, under obligations to protect your data
Subcontractors or trade partners directly involved in fulfilling your project, when necessary to complete work you've requested
Legal and regulatory authorities when required by law, court order, or to protect our rights, property, or safety
Successors in the event of a merger, acquisition, or sale of business assets

5. SMS & Email Communications

If you provide your phone number or email and opt in to receive communications, we may send appointment reminders, estimate follow-ups, and promotional messages. Message and data rates may apply for SMS. You can opt out of text messages at any time by replying "STOP," and unsubscribe from emails using the link in any marketing email.

6. Data Retention

We retain personal information for as long as needed to provide our services, maintain business and warranty records, and comply with legal, tax, and licensing requirements.

7. Your Choices & Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain marketing communications. To make a request, contact us using the information below.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site and services are intended for adults seeking home remodeling and flooring services. We do not knowingly collect personal information from children under 13.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Brevard Tile, Inc.
4200 Dow Rd, Melbourne, FL 32934
Phone: (844) 965-1213